October 24, 2015 at 1:37 pm #2819simonwindischParticipant
I have a Crumble V2R4.
I’m running Windows 7
I downloaded the MSI dated 5th October 2015.
I mistakenly plugged the crumble into the computer before installing the program. The Crumble installed as an unknown device in Windows.
Now I have installed the Crumble program but I can’t get the Crumble to install with the drivers that I assume comes with the software.
Hardware ID is USB\VID_1210&PID_000A&MI_04\8&30bc122e&0&0004
How can I get the driver to install?
Thanks – SimonOctober 25, 2015 at 12:55 am #2820SimonModerator
First thing is to goto control panel>sysntem>devices and see if you can find the malfunctioning device
try and remove it
Then unplug and reboot and plug bak in again
SimonOctober 25, 2015 at 5:34 pm #2821simonwindischParticipant
Thanks yes, I found the device (Hardware ID mentioned above).
I uninstall it, then plug the Crumble back in, but it reinstalls as unknown, as before.
This would be easier if there was a driver I could point to?
SimonOctober 25, 2015 at 11:18 pm #2823JosephKeymaster
Sorry to hear you’re having problems getting your Crumble to work.
The Crumble uses a driver that is built into Windows (USB HID), so there is no separate driver to download and install. Because of this, it shouldn’t matter if you plug the Crumble in before you install the software (as is sometimes the case with USB devices).
The USB VID and PID (shown in the hardware ID) are not the Crumble’s, which is a little strange! Can you confirm that the entry with that ID is only present when the Crumble is plugged in? Googling the VID and PID shown, suggests it’s some kind of Guitar link.
On certain systems, it can sometimes take a minute for Windows to set up the HID driver. It might be worth leaving the Crumble plugged in for a minute and trying the software.
If you’re looking for the Crumble in the Device Manager, it can be found hiding under ‘Human Interface Devices’ as ‘HID Compliant Device’ or ‘HID Compliant vendor defined device’. Could you check for an entry there?
Finally, could you confirm what message you get when you try and program the Crumble from the software?
Sorry about all the questions!
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